Thank you for shopping with Wagner Fine Art. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy subject to the terms outlined below.
1. Return Eligibility
- Unsatisfactory Purchase: If you are not satisfied with your purchase and wish to return it, you may do so within 20 days from the date of purchase or within 5 days of the shipping arrival date, whichever is later.
- Order Withdrawal: If you wish to withdraw your order without providing any specific reason, you can do so within 23 hours from the time of purchase. Please contact us at support@wagnerfineart.com to initiate the withdrawal process.
2. Return Conditions
- Returned items must be in their original condition, unopened, and with all packaging materials.
- Art prints that have been damaged, altered, or used excluding shipping damages, will not be eligible for return.
3. Free Returns
- We offer free returns excluding shipping costs. Customers are responsible for the cost of return shipping.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at support@wagnerfineart.com with your order number and details about the items you wish to return.
- We will provide you with return instructions, including the return shipping address.
- Ship the item(s) back to us in their original packaging.
- Once we receive and inspect the returned items, we will process your refund.
5. Refund Process
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7-10 business days for the refund to be processed after we receive the returned items.
6. Contact Information
For any questions or concerns regarding returns, please contact us at support@wagnerfineart.com.
7. Policy Updates
Wagner Fine Art reserves the right to modify or update this returns policy at any time. Please review this policy periodically for any changes.